FAQ

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Eligibility

Where is Sealed available?

Sealed currently serves customers living in New York. Soon we’ll be available throughout the Northeast: New Jersey, Connecticut, Rhode Island, Massachusetts, New Hampshire, Vermont, and Maine.

Am I eligible for Sealed?

Right now we only work on certain types of homes. Here’s a quick checklist to see if you’re eligible:

Eligible Not eligible
You live in a single-family detached home. You live in an apartment, townhouse, or row house.
You own the home and it’s your primary residence. You’ve lived there for at least six months. You’re a renter or your property is occupied by renters. Or, you’ve just moved into your house.
If choosing the Comfort Plan: Your home has at least one attic. No attic.
You heat your home with oil or natural gas. You use a heating source other than oil or gas.

Can I work with Sealed if I have solar?

Absolutely! We’re huge supporters of solar. We’re also happy to help you get started with solar if it’s something you’re considering.

What utilities does Sealed partner with?

Our current utility partners are: Con Edison, Orange & Rockland Utilities, Central Hudson Utilities, National Grid, NYSEG, RG&E.

Can I work with Sealed if my utility is not currently a partner?

Yes!

Am I eligible to convert from oil heat to natural gas heat?

This depends on the availability of natural gas in your area. First check with your local natural gas utility.

Upgrades

What upgrades are included with Sealed?

See descriptions of our Comfort Plan and Gas Conversion Plan.

Does Sealed install windows?

No. Here’s why:

Many people believe that replacing windows will solve issues like drafts or uncomfortable rooms. However, we’ve found air sealing and insulation to be much more effective (and affordable!) solutions.

While we don’t install windows, we’re happy to help coordinate an installation.

How does Sealed impact my home’s value?

Making your home more energy-efficient can make it more attractive to potential homebuyers. According to a study conducted by the Earth Advantage Institute, existing homes with energy efficiency certifications sold for as much as 30% more.

What thermostats does Sealed recommend?

We like thermostats from Nest and Ecobee.

Does Sealed insulate walls?

Yes! But we always start by first insulating the home’s attic and sealing the foundation. These are the most common weak points in houses. If your home needs it we’ll also insulate the walls.

Can Sealed replace my heating system?

Yes! Most commonly, this work is performed if we’re helping you convert from oil to natural gas heat.

Can Sealed replace my air conditioning unit?

This is not an area of focus for us. We’ve found that energy savings from AC upgrades are usually fairly negligible. However, we’re happy to help coordinate an installation.

Can I make these upgrades myself?

For the type of work Sealed performs, we always recommend working with a contractor certified in home performance. These are the contractors we use at Sealed. This is highly specialized work, and we think it’s better to let the pros handle it.

When will a contractor come to my house?

Your contractor will first come by to verify the scope of work you establish with Sealed. Once the scope is approved your agreement will be finalized so that work can begin.

How will Sealed select my contractor?

When pairing you with a contractor, we look at your location and the scope of work to determine the best match.

Every contractor we work with has been previously vetted by Sealed. Our contractors are licensed, bonded, and insured, and certified by the Building Performance Institute. Only 2% of contractors meet our criteria.

Can I choose my own contractor?

Yes. However, given their expertise and qualifications, 95% of Sealed customers choose to work with our contractors.

Payments

How does the Sealed payment program work?

Check out our payment overview page for more information.

Still have questions? Schedule time to talk to a specialist.

Is Sealed’s payment program a grant?

No. We cover upfront costs and then we’re repaid through the money you save on energy. If you don’t save energy, we don’t get paid.

How long does the program last?

Our most popular program term is 20 years, because this length allows us to maximize the funds available for your project and ensure that there is little to no increase to your monthly expenses.

Can I leave the Sealed payment program early?

Absolutely. There’s no early payment penalty. As part of your agreement with Sealed, you’ll be provided with a transparent early payment schedule.

What happens if I move or sell my house before I finish my payments?

You can transfer your agreement with Sealed to the new homeowner, or make a payment as outlined in your early payment schedule.

What will my monthly payment be?

Payment amounts vary from month to month, depending on how much energy you actually save in a given month (if you save nothing, your Sealed payment is zero). We’ll provide you with an estimated monthly payment when we review your solution with you.

How does Sealed know how much energy I’m saving?

We look at a few different factors:

  • We compare your new bill to what your bill would have been if you’d made no upgrades
  • We also look at your last two years of energy use and compare it to the weather in your ZIP code over that same time period

This information tells us how your house has used energy in the past so we can get a clear picture of how it’s saving energy now.

What if I make a major change to my house, like an addition?

Home improvements including pools, pool heaters, additional rooms, or dormers can cause major changes to your energy usage patterns. If you make a major change to your home, you will no longer be eligible to pay with your savings through Sealed. You may either pay the early payment amount or switch to a fixed monthly payment.