Non-Combined Billing FAQ

 

How often will I receive a HomeAdvance bill?

You will receive a single bill from Sealed on the first business day of each month.

Will I receive separate bills for electricity and heating fuel?

You will receive a single HomeAdvance bill for electricity and heating fuel each month.

How do I pay my HomeAdvance bill?

All of our customers pay their bills through direct bank account debit. We do not accept checks or credit cards at this time.

This payment will be automatically processed 5 days after receiving your bill, and you will receive an email notification from Sealed on the day your payment is processed.

How does budget billing work?

Budget billing with Sealed is easy! Sealed will charge you a fixed monthly amount based upon your annual expected energy savings. Each month, we will report your current balance.

We will reconcile your HomeAdvance balance on the same schedule as your energy company.

How will my HomeAdvance bills be sent to me?

Sealed will send your bills to your preferred email address. We do not send our bills by mail at this time.

What happens if I do not pay my HomeAdvance bill?

In the unlikely circumstances that Sealed is unable to process multiple consecutive HomeAdvance payments, Sealed reserves the right to cancel your Service Agreement and charge you the appropriate Early Payment Amount as indicated in your Early Payment Schedule.

What happens if there are not enough funds in my account on the payment date?

If there are insufficient funds in your bank account on the payment date, Sealed will notify you via email. We will make a second transaction attempt 7 days after the initial bill due date. We reserve the right to include an administrative processing fee in this transaction attempt.

What happens if I want to leave the program?

One of the best features of HomeAdvance is that there is no pre-payment penalty.

When you sign up you will be provided with a transparent early payment schedule, which you can use if you move, or otherwise decide to leave the program. 

You will never have to pay to HomeAdvance more when you buy out than the amount that we originally paid towards your project.

How does this work with solar?

Sealed is a huge supporter of solar, and we’re happy to integrate it into your HomeAdvance bills. If you already have solar panels on your roof or are in the process of going solar, we will need ongoing access to your solar production so that we can consistently give you credit for this production. Please note that you will be responsible for paying your solar company separate from your HomeAdvance bills.

If you’re looking to get started with solar, check out how Sealed can help you get started!

What happens if I make a major change to my home?

Home improvements including pools, pool heaters, additional rooms, or dormers may cause major changes to your energy usage patterns. If you make a major change to your home, you will no longer be eligible to pay with your savings through HomeAdvance. You may either pay the Early Payment Amount or switch to a fixed monthly payment.

 

Good to go?